Grosvenor Casinos

TCS John Huxley

Roulette Assessment

All entrants will be judged on the following criteria:

  • Chip work and dexterity
  • Asset/game protection
  • Float management
  • Customer service and communication
  • Announce and outside bets
  • 3 timed bet calculations
  • 2 timed cash conversions

Working as a Team

Things to consider from a team perspective:

  • Are you helpful and welcoming to new members of the gaming team?
  • How prepared/able are you to help new members of staff to improving their dealing skills?

What the Judges will be looking for

Customer service

  • Polite and courteous
  • Conforms to grooming standards
  • Greets Players and Maintains customer interaction
  • Maintains positive image and body language
  • Is customer obsessed?
  • Responds Actively to Players' needs

Chip Work

  • Moves stacks correctly
  • Cuts chips correctly
  • Positions chips correctly during transactions
  • Places announced bets correctly
  • Uses both hands correctly

Asset and Game Protection

  • Protects winning areas
  • Maintains table security
  • Shows clean hands
  • Calls games loudly and clearly
  • Communicates clearly and accurately
  • Remains calm under pressure

Roulette Payout Test

  • Timed bet calculations
  • Timed cash Conversions